Terms and Conditions
Agreement to use policy:
I hereby agree to be the customer and user of the TruCard platform and have read the FAQ and now agree to the following terms and conditions:
FAQ
Save in Asset Monetization (AMNA)
1. TruCard enables you to save in small units of bullion e-Gold and Silver TruCoins for as low as INR 10/- or few cents (subjected to change).
2. You can carry your balances and utilize them anywhere and in places where TruCard is offered through its partners in India and around the world.
3. You can save for long term and can get many benefits like higher appreciation as bullion prices have appreciated year on year. This is based on YoY reports and appreciation of prices.
4. You can redeem to cash anytime, best competitive price for 24k gold and 24k and 99 silver grades to your linked bank a/c or wallet.
5. In any market one price is offered throughout for both Gold and Silver.
How do I purchase my pure Gold and Silver online?
1. You can buy through APP available on the google play store.
2. Also access your account by web login provided on www.trucard.in
3. You can walk up to the counters of our partners whose agents and branches will help you to create an account, update your balances with SMS on your phones.
4. You can even withdraw cash at these points as per partners policy and legal framework prevalent.
5. Get your conversion of e-Gold and silver to money/Cash anytime to your wallet, bank account.
6. Get CREDIT on the stored value of your gold and silver online on the same. Store Credit, Loan and credit cards in simple online interface. However, these are discretionary.
7. Simple and easy to understand and operate.
8. New features like secured credit cards to be offered. through partner banks and other institutions. So, unlike the regular credit cards, these co-branded credit cards will be offered with lower rates of interest.
Where are my GOLD and SILVER stored and is it safe?
1. Our platform sells the e-Gold and silver which is provided with unique ID and transaction ID numbers.
2. These are audited every day by the IDBI trustee and other agencies.
3. The stored bullion is done by the safekeep of partners like Brinks.
Other future and technology advantages:
1. One Account One World One Currency. Your e-Gold Truand e-Silver TruCoin.
2. TruCard is the 16-digit ID on the platform you can have many features linked to the same ID.
3. Your credit or PPI is generated simultaneously giving you a virtual card by VISA/MASTERCARD/RUPAY AND OTHERS through the issuing partner bank, wherever available.
4. For every new account we fund 0.2gm pure Silver as initial balance when you open the TruCard account online through APP/partner banks/wallets/account in NBFC. This may vary from geography to geography.
How does the platform work?
Partners/Business Associates:
The partners of the TruCard vary from geography to geography.
1. It allows you to transfer bullion (e-Gold (24Ct) and e-Silver (99% pure silver) units amongst the platform members. They are denominated in TruCoins.
2. An interface and entire ecosystem is provided to the Partners Network or single branch.
3. The partners sub set are called Business Associates.
4. Further it provides you the feature of providing credit through its Store credit feature or through lending/banking partners across the globe.
5. Now SWAP for coin/bar, as the case may be, is through local bullion dealers/partner stores as mapped to your billing address. Please refer to minimum quantity for exchange purposes.
6. The feature of loading your pre-owned bullion or jewelry is also available through TruCard Partner/Business Associate. The jewelry based low-rate loan/credit card is on discretion of the Lenders/partner banks.
7. TruCard shares the revenue based on the agreement and percentage of each revenue head in the agreement with Partners.
8. A Separate entity document is provided on request to prospective partners.
9. Schemes to incentivize the network of the Partner/Business Associate is also proposed on each partnership model to promote on their network.
Other navigation notes for you:
1. You will be able to see the live price of Gold, Silver Real time on TruCard platforms including website, mobile application etc. in order to make your decision.
2. This is LBMA plus charges rates. Final invoice may include taxes wherever applicable.
3. Thus, offering a global benchmark for pricing.
4. One National price in geography.
Sell:
The linked bullion dealer can buy back at the quotes provided on the platform and this money gets credited into the linked wallet/bank account details provided by you.
DISCLAIMER:
This is not a Collective Investment Scheme or a systematic investment plan you will not earn any interest on your investment, and you are not guaranteed on any profits or gains. TruCard only provides prices for the bullion for valuation of the asset at any given time.
How can I view my Bullion balances?
1. You can view the bullion balance by clicking on the App or the desktop version of the application.
2. The units liened are those which are the basis of your credit limits and PPI.
3. The Section reflects the bullion unit balance in terms of grams/KG and their value in current value linked to the market prices.
How to redeem back to cash?
1. You can redeem back to cash the bullion accumulated on TruCard in either currency or gram. For example, you can redeem it in either 0.1 gram or equivalent amount at the SELL option.
2. You can link your Bank account and IFSC/IBAN as the case may be to enable the redeem to cash transaction to your account or wallet as the case may be.
3. After paying a transaction and bank fee and charges your transfer would be initiated. Depending on the clearing systems in the geography the time taken for the amount to get credited to your bank account due to internal validation checks.Are there any charges when I SWAP?
1. Transfer Fee and charges are applicable for redeeming back to cash.
How can I get physical delivery of my Gold/silver? What are the charges associated with it?
2. You can request for all or part of your Gold/Silver TruCoin, between 1 gm and multiples thereof or as may be listed.
3. You can select the quantity and denomination of the Gold/Silver Truyou wish to withdraw from the available options of coins on the TruCard platform.
4. The SWAP is only possible at the listed Bullion or jewelry stores.
5. You check the conversion charges or any additional making and delivery charge.
6. Your Gold product can be collected or delivered by logistics company (depending on availability) arranged by TruCard, and you will receive a confirmation on your TruCard registered mobile number whereever this facility is available.
7. You can track the delivery by logging on to your account from time to time.
Failed redemptions:
What happens to the Bullion not redeemed within twenty-four hours or on the date of delivery by the user?
The bullion is credited back after adjusted to the days price of the bullion as the case may be.
For any further clarifications and queries you can write us or contact us on the email provided on the website and APP.
For any further clarifications and queries you can write us or contact us on this website.
Other Relevant Terms: Receipts and Refunds.
1. Invoices are generated on behalf of the bullion dealer by the TruCard platform any discrepancy in the invoice should be notified on the details mentioned in the contact us email.
2. All transaction related issues would be dealt by the payment gateways in case of the deductions from the bank account, credit card of the consumer which were not authorized by the consumer or the user. This is related to unauthorized transactions as defined under the banking transactions protocols
3. Refund policy – Any refunds in the above situation will be initiated only in case the account of the company is credited.
4. Further, the refunds will be made to the consumer in case any discrepancy is found in the specifications of the goods sold by the platform.
5. Denominations- all denominations of the coins and bars are subjected to the availability with the bullion dealers.FACILITY OF CREDIT against Liened units:
A facility to the users extended on the platform by the Lending Partners who are licensed to lend to the customers. The Lenders have a direct relationship with the customers on following:
1. The facility of credit is subject to discretion of the banks/nbfcs/MFI/Payment banks etc.
2. Credit is based on the securitization of the asset in form of the e-Gold and Silver of the user/applicant for obtaining facilities like store credit. This is described as Lien units. These are the units which cannot be utilized for liquidation during the credit term or period or repayment by the user.
3. The terms and conditions for the credit like rate of interest, Term etc. are provided at the time of applying on the platform.
4. The Lender approves the credit line on his discretion and the limits released may vary from the stipulated as per discretion of the Lender.
5. Lenders will be provided with the e-KYC or may ask for additional KYC as per existing norms.
6. The lender has an agreement with the TruCard to liquidate assets and receive the amount equivalent to the principal and the interest and penalty if any from the sale of the units or acquisition of the units.
7. The user will be entitled to the balance units of the liened units after the satisfaction of the borrowed amount and other charges and penalty. The same will be credited to his TruCard account as normal units.
8. In case of Lender going bankrupt etc., the units of the users can be liquidated and early closure of the Loan/credit facility can be enforced.
KYC Norms:
1. The platform will suspend any consumers account in specific cases of non-updating of KYC, misinformation in KYC section or in case of any regulatory body instructing the platform to suspend the account under the relevant statute.
2. All disputes are subjected to the jurisdiction of courts in Delhi and would be dealt under the provisions of mediation, conciliation and arbitration under the relevant statute as applicable.
3. The platform follows the privacy guidelines as set by the local regulators applicable in the relevant territorial jurisdictions.
4. Further the billing address as provided by the users is considered to be the place for savings in gold/silver and storage facility therein.
5. The clause of ‘force majeure’ will be applicable to the storage of the bullion at a facility maintained by the custodians or trustees as the case may be.
Disclaimer:
1. This is not a collective investment scheme and no returns are guaranteed. The quantity of gold/silver remains fixed with valuations as variable as per price of the day provided by the platform on the user interface.
2. It is presumed that the consumer is purchasing bullion stock through his lawful funds.
For any further clarifications and queries you can write us or contact us on this website.
I hereby agree to be the customer and user of the TruCard platform and have read the FAQ and now agree to the following terms and conditions:
FAQ
Save in Asset Monetization (AMNA)
1. TruCard enables you to save in small units of bullion e-Gold and Silver TruCoins for as low as INR 10/- or few cents (subjected to change).
2. You can carry your balances and utilize them anywhere and in places where TruCard is offered through its partners in India and around the world.
3. You can save for long term and can get many benefits like higher appreciation as bullion prices have appreciated year on year. This is based on YoY reports and appreciation of prices.
4. You can redeem to cash anytime, best competitive price for 24k gold and 24k and 99 silver grades to your linked bank a/c or wallet.
5. In any market one price is offered throughout for both Gold and Silver.
How do I purchase my pure Gold and Silver online?
1. You can buy through APP available on the google play store.
2. Also access your account by web login provided on www.trucard.in
3. You can walk up to the counters of our partners whose agents and branches will help you to create an account, update your balances with SMS on your phones.
4. You can even withdraw cash at these points as per partners policy and legal framework prevalent.
5. Get your conversion of e-Gold and silver to money/Cash anytime to your wallet, bank account.
6. Get CREDIT on the stored value of your gold and silver online on the same. Store Credit, Loan and credit cards in simple online interface. However, these are discretionary.
7. Simple and easy to understand and operate.
8. New features like secured credit cards to be offered. through partner banks and other institutions. So, unlike the regular credit cards, these co-branded credit cards will be offered with lower rates of interest.
Where are my GOLD and SILVER stored and is it safe?
1. Our platform sells the e-Gold and silver which is provided with unique ID and transaction ID numbers.
2. These are audited every day by the IDBI trustee and other agencies.
3. The stored bullion is done by the safekeep of partners like Brinks.
Other future and technology advantages:
1. One Account One World One Currency. Your e-Gold Truand e-Silver TruCoin.
2. TruCard is the 16-digit ID on the platform you can have many features linked to the same ID.
3. Your credit or PPI is generated simultaneously giving you a virtual card by VISA/MASTERCARD/RUPAY AND OTHERS through the issuing partner bank, wherever available.
4. For every new account we fund 0.2gm pure Silver as initial balance when you open the TruCard account online through APP/partner banks/wallets/account in NBFC. This may vary from geography to geography.
How does the platform work?
Partners/Business Associates:
The partners of the TruCard vary from geography to geography.
1. It allows you to transfer bullion (e-Gold (24Ct) and e-Silver (99% pure silver) units amongst the platform members. They are denominated in TruCoins.
2. An interface and entire ecosystem is provided to the Partners Network or single branch.
3. The partners sub set are called Business Associates.
4. Further it provides you the feature of providing credit through its Store credit feature or through lending/banking partners across the globe.
5. Now SWAP for coin/bar, as the case may be, is through local bullion dealers/partner stores as mapped to your billing address. Please refer to minimum quantity for exchange purposes.
6. The feature of loading your pre-owned bullion or jewelry is also available through TruCard Partner/Business Associate. The jewelry based low-rate loan/credit card is on discretion of the Lenders/partner banks.
7. TruCard shares the revenue based on the agreement and percentage of each revenue head in the agreement with Partners.
8. A Separate entity document is provided on request to prospective partners.
9. Schemes to incentivize the network of the Partner/Business Associate is also proposed on each partnership model to promote on their network.
Other navigation notes for you:
1. You will be able to see the live price of Gold, Silver Real time on TruCard platforms including website, mobile application etc. in order to make your decision.
2. This is LBMA plus charges rates. Final invoice may include taxes wherever applicable.
3. Thus, offering a global benchmark for pricing.
4. One National price in geography.
Sell:
The linked bullion dealer can buy back at the quotes provided on the platform and this money gets credited into the linked wallet/bank account details provided by you.
DISCLAIMER:
This is not a Collective Investment Scheme or a systematic investment plan you will not earn any interest on your investment, and you are not guaranteed on any profits or gains. TruCard only provides prices for the bullion for valuation of the asset at any given time.
How can I view my Bullion balances?
1. You can view the bullion balance by clicking on the App or the desktop version of the application.
2. The units liened are those which are the basis of your credit limits and PPI.
3. The Section reflects the bullion unit balance in terms of grams/KG and their value in current value linked to the market prices.
How to redeem back to cash?
1. You can redeem back to cash the bullion accumulated on TruCard in either currency or gram. For example, you can redeem it in either 0.1 gram or equivalent amount at the SELL option.
2. You can link your Bank account and IFSC/IBAN as the case may be to enable the redeem to cash transaction to your account or wallet as the case may be.
3. After paying a transaction and bank fee and charges your transfer would be initiated. Depending on the clearing systems in the geography the time taken for the amount to get credited to your bank account due to internal validation checks.Are there any charges when I SWAP?
1. Transfer Fee and charges are applicable for redeeming back to cash.
How can I get physical delivery of my Gold/silver? What are the charges associated with it?
2. You can request for all or part of your Gold/Silver TruCoin, between 1 gm and multiples thereof or as may be listed.
3. You can select the quantity and denomination of the Gold/Silver Truyou wish to withdraw from the available options of coins on the TruCard platform.
4. The SWAP is only possible at the listed Bullion or jewelry stores.
5. You check the conversion charges or any additional making and delivery charge.
6. Your Gold product can be collected or delivered by logistics company (depending on availability) arranged by TruCard, and you will receive a confirmation on your TruCard registered mobile number whereever this facility is available.
7. You can track the delivery by logging on to your account from time to time.
Failed redemptions:
What happens to the Bullion not redeemed within twenty-four hours or on the date of delivery by the user?
The bullion is credited back after adjusted to the days price of the bullion as the case may be.
For any further clarifications and queries you can write us or contact us on the email provided on the website and APP.
For any further clarifications and queries you can write us or contact us on this website.
Other Relevant Terms: Receipts and Refunds.
1. Invoices are generated on behalf of the bullion dealer by the TruCard platform any discrepancy in the invoice should be notified on the details mentioned in the contact us email.
2. All transaction related issues would be dealt by the payment gateways in case of the deductions from the bank account, credit card of the consumer which were not authorized by the consumer or the user. This is related to unauthorized transactions as defined under the banking transactions protocols
3. Refund policy – Any refunds in the above situation will be initiated only in case the account of the company is credited.
4. Further, the refunds will be made to the consumer in case any discrepancy is found in the specifications of the goods sold by the platform.
5. Denominations- all denominations of the coins and bars are subjected to the availability with the bullion dealers.FACILITY OF CREDIT against Liened units:
A facility to the users extended on the platform by the Lending Partners who are licensed to lend to the customers. The Lenders have a direct relationship with the customers on following:
1. The facility of credit is subject to discretion of the banks/nbfcs/MFI/Payment banks etc.
2. Credit is based on the securitization of the asset in form of the e-Gold and Silver of the user/applicant for obtaining facilities like store credit. This is described as Lien units. These are the units which cannot be utilized for liquidation during the credit term or period or repayment by the user.
3. The terms and conditions for the credit like rate of interest, Term etc. are provided at the time of applying on the platform.
4. The Lender approves the credit line on his discretion and the limits released may vary from the stipulated as per discretion of the Lender.
5. Lenders will be provided with the e-KYC or may ask for additional KYC as per existing norms.
6. The lender has an agreement with the TruCard to liquidate assets and receive the amount equivalent to the principal and the interest and penalty if any from the sale of the units or acquisition of the units.
7. The user will be entitled to the balance units of the liened units after the satisfaction of the borrowed amount and other charges and penalty. The same will be credited to his TruCard account as normal units.
8. In case of Lender going bankrupt etc., the units of the users can be liquidated and early closure of the Loan/credit facility can be enforced.
KYC Norms:
1. The platform will suspend any consumers account in specific cases of non-updating of KYC, misinformation in KYC section or in case of any regulatory body instructing the platform to suspend the account under the relevant statute.
2. All disputes are subjected to the jurisdiction of courts in Delhi and would be dealt under the provisions of mediation, conciliation and arbitration under the relevant statute as applicable.
3. The platform follows the privacy guidelines as set by the local regulators applicable in the relevant territorial jurisdictions.
4. Further the billing address as provided by the users is considered to be the place for savings in gold/silver and storage facility therein.
5. The clause of ‘force majeure’ will be applicable to the storage of the bullion at a facility maintained by the custodians or trustees as the case may be.
Disclaimer:
1. This is not a collective investment scheme and no returns are guaranteed. The quantity of gold/silver remains fixed with valuations as variable as per price of the day provided by the platform on the user interface.
2. It is presumed that the consumer is purchasing bullion stock through his lawful funds.
For any further clarifications and queries you can write us or contact us on this website.
Privacy Policy
We are sensitive to the scenario that We would be dealing with data and information of a personal nature. By using our website (https://trucard.io/india) and related mobile applications (also referred as We, Us, Our and TruCard Wallet, as the context may necessitate), you tend to provide Personal Information of you and your family (also referred as You, Your, Yours or the User, as the context may necessitate). You consent to the terms of our online Privacy Policy and to our processing of such Personal Information for the purposes explained in this policy by registering on the website or by subscribing to our services. You also agree to our contacting You pursuant to the business relationship established using the information you provide to us. We request you to read this Policy in accordance with Terms of Use and to use these to make informed decisions.
This Privacy Policy sets out how TruCard Wallet uses and protects any information that You provide when You use Our Website for any transaction. We are committed to ensuring that information shared by You is protected and We assure You that it shall solely be used in accordance with this Privacy Policy.
1. PRIVACY
Your privacy is of utmost importance to us. We follow systematic and stringent procedures to protect the security of the information / data shared with us and stored on our website. The information that You have shared on our website is stored in a secure server with encryption and can be accessed only for official purposes. Any of our employees who violate our privacy and/or security policies related to customer’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
2. REGISTRATION
Upon signing up on Our Website, you are required to provide us with certain basic mandatory information inter-alia Your name, date of birth and, mobile number, details We never request more information than is reasonably necessary to provide requested services. We assume all the information provided by You is true, accurate, current, non-misleading, consistent and relevant. Once the registration process is completed, the said mobile number and password can be used to access Your account every time You visit Our Website.
3. INFORMATION THAT WE COLLECT AND THAT YOU PROVIDE
4. PERSONAL INFORMATION
● Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as:
● Your full name, address, e-mail address, mobile number, date of birth and bank or payment card details and any proof of Your identity and/or address that we may request.
● Details of any transactions that you carry out through our website or application using your TruCard account and of the fulfilment of your requests.
● Details of any credit, debit or other card used by You for transactions.
● Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number “TAN” and password, available balance and transaction history of Your bank account), ITR, TAX certificates or any other income documents as necessary by us.
● Any correspondence sent by you to us.
● Survey that you complete through the Website or based on our request.
● Your participation in any promotion sponsored by us.
● Calls that we make to you or you make to us.
● Information collected through cookies.
● Your IP address, log-in times, operating system and browser type
● Details of your visits to our website/ mobile application including, but not limited to, Traffic Data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that you access whilst visiting our website or mobile application.
5. ANONYMOUS INFORMATION
TruCard Wallet uses Cookies to collect information for record keeping purposes and makes it easier to navigate the website. Cookies are small text files that are stored on users’ hard drives. We will not use cookies to collect personal information without getting Your permission. We use both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while a user is logged into the site and expires when the user closes their browser. Persistent cookies are used to make tasks like logging into the site easier for returning users by remembering a user’s login information. Persistent cookies stay on a user’s hard drive from one session to the next. You may choose not to receive cookies from us by following instructions in the website.
6. INFORMATION COLLECTED BY MERCHANTS
TruCard Wallet shall engage independent merchants to provide certain services and products related to our Website. Access to any of Your Personal Information by these merchants is limited to the information reasonably necessary in order for the merchants to perform their limited services for us. We also insist that these merchants protect Your Personal Information in a manner consistent with this Privacy Policy and that the merchants shall not use or disclose Your personal information for any purpose other than providing us with the products or services for which We have contracted. We will not sell, distribute or lease Your Personal Information to merchants unless:
● Required by law such as to comply with a subpoena, or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify You in the event that We are required to provide Your personal information to merchants as part of legal process.
● When We believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request.
● If TruCard wallet becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personally identifying information becomes subject to a different privacy statement.
● To any other Merchant with Your prior consent to do so.
7. INFORMATION COLLECTED BY THIRD PARTY AD SERVERS
Third-party ad servers or ad networks may serve advertisements on the website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on TruCard Wallet. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. TruCard wallet does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third-party ad servers or ad networks. This Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.
8. USE OF PERSONAL INFORMATION
We use personal information to provide you with services & products you explicitly requested for, like the following:
● To carry out Your instructions for making and receiving payments and undertake transactions using our services, including verifying that you have sufficient funds in your TruCard Wallet to make such payments.
● To operate and administer your TruCard account for providing services that you have requested.
● To notify you about changes to our service(s).
● To comply with financial services regulations including retention of financial information and transactions.
● For customer service, including answering questions and responding to feedback and complaints.
● To provide you with information, products or services that you request from us or which we feel may interest you.
● To allow you to participate in interactive features of the website or mobile application.
● To improve our internal customer training.
● For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks.
● To enhance the security of our services.
● To send you offers based on your previous orders and interests.
● To complete optional online surveys which may ask you for contact information and demographic information (like zip code, age, gender).
9. RETENTION OF DATA
●TruCard wallet is required, under applicable laws, to retain certain records for a period as suggested by regulatory authorities even after closure of your TruCard wallet account, which will include your personal data such as your name, contact details, customer number and transaction history, (“Retained Data”). Other than the Retained Data, we will delete and destroy all personal information that we hold about you when you (or we) terminate your TruCard account. We do not store your online banking login PIN, TAN and/or password. Please note that we will not store your credit card information. Please note that we will never ask you to disclose your personal or security details by e-mail. If you receive any e-mail purportedly from us requesting your personal or security details, please do not respond to it (“such e-mail”). Please forward any such e-mail to [email protected] and thereafter delete the e-mail immediately.
10. TRANSFER OF INFORMATION
● We may share your Personal Information with third parties to provide you with services that we offer through TruCard wallet, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you.
● We may share your personal information with our subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
● We may disclose your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to take action regarding suspected illegal activities.
● Enforce or apply our Terms of Use and Privacy Policy.
● Comply with legal process, such as a search warrant, subpoena, statute, or court order; or
● Protect our rights, reputation, and property, or that of our users, affiliates, or the public.
● We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors.
11. CONSEQUENCES OF NOT PROVIDING PERSONAL INFORMATION
If You choose not to provide your Personal Information that is mandatory to process your request, TruCard wallet may not be able to provide the corresponding services.
12. SECURITYTruCard Wallet has drawn up stringent security measures to protect the loss, misuse, and alteration of the information provided by you under our control. At any point of time, when you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting the information against unauthorized access. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example
● We use Secure Socket Layer (SSL) to encrypt the transmission of data on our website.
● We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
● We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
● We are not responsible for third party circumvention of any privacy settings or security measures on TruCard wallet. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
13. SERVER LOGS
In order to ensure easy and comfortable surfing on our website, each time you visit our website, the computer collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page requests and at no point they identify the personal details of the user. We may make use of this data to understand as to how our website is being used.13. INTERNATIONAL USERS
The website is hosted in India. If you are accessing the website from outside India, your use of the website is governed by laws of India. You are transferring your personal information to India, and you consent to that transfer.
14. OTHER INFORMATION
● If you would like to view the information, we have collected from you or you want to correct your information, please go to our login page and log into your account to view the above details and to review your personal information.
● If you believe that any information, we are holding about you is incorrect or incomplete, please email us at [email protected]
● We will promptly correct any information found to be incorrect
● We may change this policy from time to time by updating this page. We will post a notice on our home page that this Privacy Policy has changed.
● Unless stated otherwise, our current Privacy Policy applies to all information that We have about You and Your account.
● This policy is effective from the date last updated.
15. CONSENT
You consent to the collection and use of the information you disclose on TruCard wallet in accordance with this Privacy Policy, by using TruCard wallet and/or by providing your information, including but not limited to your consent, for sharing your information as per this Privacy Policy. The name and contact details of the Grievance Officer are provided below
[SKRAzvi]
Email Id: [email protected]
16. UPDATES TO PRIVACY POLICY
Our Privacy Policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to TruCard Wallet™ desktop website & mobile applications.
17. ENFORCEMENT
We may use the information collected, in connection with your use of TruCard Wallet (including Your personal information) in order to investigate, enforce, and apply our Terms of Use and Privacy Policy.
18. DISPUTE RESOLUTION
If You believe that TruCard Wallet has not adhered to this Privacy Policy please email to Us at E-mail: [email protected]
(In Your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint promptly.) YOUR USE OF THE WEBSITE CONFIRMS YOUR AGREEMENT TO THE PRIVACY POLICY.
This Privacy Policy sets out how TruCard Wallet uses and protects any information that You provide when You use Our Website for any transaction. We are committed to ensuring that information shared by You is protected and We assure You that it shall solely be used in accordance with this Privacy Policy.
1. PRIVACY
Your privacy is of utmost importance to us. We follow systematic and stringent procedures to protect the security of the information / data shared with us and stored on our website. The information that You have shared on our website is stored in a secure server with encryption and can be accessed only for official purposes. Any of our employees who violate our privacy and/or security policies related to customer’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
2. REGISTRATION
Upon signing up on Our Website, you are required to provide us with certain basic mandatory information inter-alia Your name, date of birth and, mobile number, details We never request more information than is reasonably necessary to provide requested services. We assume all the information provided by You is true, accurate, current, non-misleading, consistent and relevant. Once the registration process is completed, the said mobile number and password can be used to access Your account every time You visit Our Website.
3. INFORMATION THAT WE COLLECT AND THAT YOU PROVIDE
4. PERSONAL INFORMATION
● Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as:
● Your full name, address, e-mail address, mobile number, date of birth and bank or payment card details and any proof of Your identity and/or address that we may request.
● Details of any transactions that you carry out through our website or application using your TruCard account and of the fulfilment of your requests.
● Details of any credit, debit or other card used by You for transactions.
● Details of any bank account (including but not limited to, account holder, account name, account number, sort code, online banking PIN, Transaction Authentication Number “TAN” and password, available balance and transaction history of Your bank account), ITR, TAX certificates or any other income documents as necessary by us.
● Any correspondence sent by you to us.
● Survey that you complete through the Website or based on our request.
● Your participation in any promotion sponsored by us.
● Calls that we make to you or you make to us.
● Information collected through cookies.
● Your IP address, log-in times, operating system and browser type
● Details of your visits to our website/ mobile application including, but not limited to, Traffic Data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that you access whilst visiting our website or mobile application.
5. ANONYMOUS INFORMATION
TruCard Wallet uses Cookies to collect information for record keeping purposes and makes it easier to navigate the website. Cookies are small text files that are stored on users’ hard drives. We will not use cookies to collect personal information without getting Your permission. We use both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while a user is logged into the site and expires when the user closes their browser. Persistent cookies are used to make tasks like logging into the site easier for returning users by remembering a user’s login information. Persistent cookies stay on a user’s hard drive from one session to the next. You may choose not to receive cookies from us by following instructions in the website.
6. INFORMATION COLLECTED BY MERCHANTS
TruCard Wallet shall engage independent merchants to provide certain services and products related to our Website. Access to any of Your Personal Information by these merchants is limited to the information reasonably necessary in order for the merchants to perform their limited services for us. We also insist that these merchants protect Your Personal Information in a manner consistent with this Privacy Policy and that the merchants shall not use or disclose Your personal information for any purpose other than providing us with the products or services for which We have contracted. We will not sell, distribute or lease Your Personal Information to merchants unless:
● Required by law such as to comply with a subpoena, or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify You in the event that We are required to provide Your personal information to merchants as part of legal process.
● When We believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request.
● If TruCard wallet becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personally identifying information becomes subject to a different privacy statement.
● To any other Merchant with Your prior consent to do so.
7. INFORMATION COLLECTED BY THIRD PARTY AD SERVERS
Third-party ad servers or ad networks may serve advertisements on the website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on TruCard Wallet. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. TruCard wallet does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third-party ad servers or ad networks. This Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.
8. USE OF PERSONAL INFORMATION
We use personal information to provide you with services & products you explicitly requested for, like the following:
● To carry out Your instructions for making and receiving payments and undertake transactions using our services, including verifying that you have sufficient funds in your TruCard Wallet to make such payments.
● To operate and administer your TruCard account for providing services that you have requested.
● To notify you about changes to our service(s).
● To comply with financial services regulations including retention of financial information and transactions.
● For customer service, including answering questions and responding to feedback and complaints.
● To provide you with information, products or services that you request from us or which we feel may interest you.
● To allow you to participate in interactive features of the website or mobile application.
● To improve our internal customer training.
● For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks.
● To enhance the security of our services.
● To send you offers based on your previous orders and interests.
● To complete optional online surveys which may ask you for contact information and demographic information (like zip code, age, gender).
9. RETENTION OF DATA
●TruCard wallet is required, under applicable laws, to retain certain records for a period as suggested by regulatory authorities even after closure of your TruCard wallet account, which will include your personal data such as your name, contact details, customer number and transaction history, (“Retained Data”). Other than the Retained Data, we will delete and destroy all personal information that we hold about you when you (or we) terminate your TruCard account. We do not store your online banking login PIN, TAN and/or password. Please note that we will not store your credit card information. Please note that we will never ask you to disclose your personal or security details by e-mail. If you receive any e-mail purportedly from us requesting your personal or security details, please do not respond to it (“such e-mail”). Please forward any such e-mail to [email protected] and thereafter delete the e-mail immediately.
10. TRANSFER OF INFORMATION
● We may share your Personal Information with third parties to provide you with services that we offer through TruCard wallet, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your personal information other than to provide the services requested by you.
● We may share your personal information with our subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your personal information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
● We may disclose your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to take action regarding suspected illegal activities.
● Enforce or apply our Terms of Use and Privacy Policy.
● Comply with legal process, such as a search warrant, subpoena, statute, or court order; or
● Protect our rights, reputation, and property, or that of our users, affiliates, or the public.
● We may disclose information in the aggregate to third parties relating to user behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors.
11. CONSEQUENCES OF NOT PROVIDING PERSONAL INFORMATION
If You choose not to provide your Personal Information that is mandatory to process your request, TruCard wallet may not be able to provide the corresponding services.
12. SECURITYTruCard Wallet has drawn up stringent security measures to protect the loss, misuse, and alteration of the information provided by you under our control. At any point of time, when you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting the information against unauthorized access. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example
● We use Secure Socket Layer (SSL) to encrypt the transmission of data on our website.
● We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
● We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
● We are not responsible for third party circumvention of any privacy settings or security measures on TruCard wallet. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
13. SERVER LOGS
In order to ensure easy and comfortable surfing on our website, each time you visit our website, the computer collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page requests and at no point they identify the personal details of the user. We may make use of this data to understand as to how our website is being used.13. INTERNATIONAL USERS
The website is hosted in India. If you are accessing the website from outside India, your use of the website is governed by laws of India. You are transferring your personal information to India, and you consent to that transfer.
14. OTHER INFORMATION
● If you would like to view the information, we have collected from you or you want to correct your information, please go to our login page and log into your account to view the above details and to review your personal information.
● If you believe that any information, we are holding about you is incorrect or incomplete, please email us at [email protected]
● We will promptly correct any information found to be incorrect
● We may change this policy from time to time by updating this page. We will post a notice on our home page that this Privacy Policy has changed.
● Unless stated otherwise, our current Privacy Policy applies to all information that We have about You and Your account.
● This policy is effective from the date last updated.
15. CONSENT
You consent to the collection and use of the information you disclose on TruCard wallet in accordance with this Privacy Policy, by using TruCard wallet and/or by providing your information, including but not limited to your consent, for sharing your information as per this Privacy Policy. The name and contact details of the Grievance Officer are provided below
[SKRAzvi]
Email Id: [email protected]
16. UPDATES TO PRIVACY POLICY
Our Privacy Policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to TruCard Wallet™ desktop website & mobile applications.
17. ENFORCEMENT
We may use the information collected, in connection with your use of TruCard Wallet (including Your personal information) in order to investigate, enforce, and apply our Terms of Use and Privacy Policy.
18. DISPUTE RESOLUTION
If You believe that TruCard Wallet has not adhered to this Privacy Policy please email to Us at E-mail: [email protected]
(In Your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint promptly.) YOUR USE OF THE WEBSITE CONFIRMS YOUR AGREEMENT TO THE PRIVACY POLICY.
